For all pre-orders please allow up to 10 business days for shipping.
There is no set frame it all depends on the persons smoking habit. Keep in mind when you take long deep pulls that counts as 5-8 puffs instead of 1. On average most hookah pens last anywhere from 3 weeks- 1 month for non-frequent smokers.
Shipping is priority mail 1-3 business days priority for domestic. Please allow 24 business hours for processing Monday-Friday.
Our hours are from 8am-10pm CST. Please allow at least 12-24 business hours for a response to your inquiry.
Please email us, then make a claim with your bank and we will work with them and notify the authorities. Our site tracks IP address and other data so this should help with the disputing process and tracking the person that did the charge.
We have an intervention tool set up on our processing system to flag transactions over $500 and high risk. If your billing address does not match your shipping address or something else seems off for your protection we will send you an email to send over a copy of your drivers license to match the card used.
We only sell our products online at www.BlakkSmoke.us . We are not responsible for the resale or distrubtion of Blakk Smoke products through smoke shops or other establishments. Official Blakk Smoke purchases can ONLY be made on www.blakksmoke.us .
You need to be 18 years of age to view and purchase products from our site
We suggest you use an antibacterial dish detergent/soap and a warm water rinse to clean the glass portions and hose tips only. Please rinse and soak in warm water to clear any remaining soap residue. Allow the pieces to dry in a secure location to avoid damage.
File a claim with USPS. After they give you a claim number, please email the number to our customer service email at blakksmokeofficial@gmail.com. If you cannot file a missing package claim with USPS, please note the name and location of the USPS representative. We will need this information to have our internal USPS contact reach out to complete the process.
The company must be notified within 24 hours after delivery, via email, of the defective unit. Please attach a video demonstrating the defect of the item.
– All sales are final. We do not accept returns or exchanges. We do not offer refunds.
Please follow this link directly to file a claim:
https://www.usps.com/help/claims.htm
Send us the claims info so that we can coordinate with USPS to rearrange a new package being sent out redelivery of package still in their possession
We appreciate your patience as we work through our busiest time of the year. All orders will be processed within 3-5 business days and shipped following processing. You will receive an email notification once shipped.
NO. While our products do not contain nicotine or tobacco we PROHIBIT the use and/or sale of our products to minors. We reserve the right to request necessary documentation for purchases made through our website to verify your age.
No our products contain no nicotine, no tobacco, no CBD, or THC
No, there is nothing in our products that would result in a failed drug test
Yes we do! To get a quote for wholesale visit our contact page or email blakksmokeofficial@gmail.com